We are contacting you regarding a past Prime Video purchase(s). The below content is no longer playable on Prime Video.

In an effort to compensate you for the inconvenience, we have applied a £5.99 Amazon Gift Card to your account. The Gift Card amount is equal to the amount you paid for the Prime Video purchase(s). To apologize for the inconvenience, we’ve also added an Amazon Gift Certificate of £5 to your account. Your Gift Card balance will be automatically applied to your next eligible order. You can view your balance and usage history in Your Account here:

    • eric@lemmy.world
      link
      fedilink
      English
      arrow-up
      207
      arrow-down
      17
      ·
      1 year ago

      And it may be illegal in some states to not offer the customer an actual refund.

        • odium@programming.dev
          link
          fedilink
          English
          arrow-up
          39
          arrow-down
          5
          ·
          edit-2
          1 year ago

          I know they probably actually meant the States of the US, but…

          They did say states with a lowercase s. ‘States’ = regions within a country, ‘states’ = can mean countries. Technically they aren’t defaulting to the US.

            • AliLunaCat@lemmy.world
              link
              fedilink
              English
              arrow-up
              27
              ·
              1 year ago

              Like the person you’re replying to said, some people use state and country as synonyms sometimes

              • VonReposti@feddit.dk
                link
                fedilink
                English
                arrow-up
                13
                ·
                1 year ago

                Technically no. Greenland is a country but not a state. It has a sovereign government but is not represented directly internationally. It is part of the Kingdom of Denmark which is a state but not a country. Then there is Denmark proper which is also a country but not a state.

                • weedazz@lemmy.world
                  link
                  fedilink
                  English
                  arrow-up
                  5
                  ·
                  1 year ago

                  I had no idea about any of this, thanks! Never thought a thread about prime video would teach me world geography lol

            • roofuskit@lemmy.world
              link
              fedilink
              English
              arrow-up
              1
              arrow-down
              1
              ·
              9 months ago

              But it IS a state. Sorry if you’re not a native English speaker but just because your vocabulary is lacking doesn’t mean they are wrong.

        • PeachMan@lemmy.world
          link
          fedilink
          English
          arrow-up
          8
          ·
          1 year ago

          TBH I would expect stronger consumer protections in the UK…but I definitely don’t know about this type of refund specifically.

          • HonoraryMancunian@lemmy.world
            link
            fedilink
            English
            arrow-up
            3
            ·
            1 year ago

            The UK, for all its problems, does typically have some of the best consumer protections in the world. I can see Amazon being forced to overturn this if there’s enough uproar (which there might not be tbf, seeing as they gave extra credit as compo).

        • NeverNudeNo13@lemmings.world
          link
          fedilink
          English
          arrow-up
          5
          arrow-down
          2
          ·
          edit-2
          1 year ago

          Many countries other than the US are comprised of a federation of states. And also those that aren’t are generally considered nation states or sovereign states, which are still definitively states. The United States of America do not have an exclusive right on statehood.

          Plus even though it may be implied that the original replier intended the context to mean the United States of America… it is a valid response with further implication that one should check their local jurisdiction’s laws if they were so inclined to do so.

      • MisterFrog@lemmy.world
        link
        fedilink
        English
        arrow-up
        4
        ·
        1 year ago

        Wait a minute, the US doesn’t have a blanket consumer law federally?

        This sounds like a pain.

        Federally this is against Australian Consumer Law. Didn’t offer the service you paid for? Better believe that’s a refund.

    • xtr0n@sh.itjust.works
      link
      fedilink
      English
      arrow-up
      12
      arrow-down
      2
      ·
      1 year ago

      And is that amount of money enough to replace the item that’s been taken away? Like if the DVD were widely available at the same price at the time of the digital purchase, but you got the Amazon “purchase” instead (for convenience?) then what are the odds that you can still get the DVD for that price today?