Hey everyone, so as I’m sure everyone is aware Lemmy.World has been experiencing several outages throughout the last few days.

We have been investigating the root cause of these outages but believe that they are related to our current hosting provider (Hetzner) blocking access from ClouldFlare as (we think) they believe that our CDN is a DDoS’er, and is causing these disconnects to our backend server, problematic for sure.

We’ve opened support tickets with our current provider and are awaiting a response. We have no issue with being as transparent as possible with downtime. Anyone that is curious, can feel free to check out https://status.lemmy.world and https://dash.lemmy.world for up to the minute outage information. We are also looking into other fediverse friendly methods of posting status and outage updates

In the meantime, we are evaluating alternative hosting options and solutions to provide a high level of reliability to you, our users. Really, we want to say thanks to everyone for soldiering through all our technical growing pains.

Cheers

  • LW Infra Team
  • drewthejedi@lemmy.world
    361·
    1 year ago

    Everyone talking about the downtime including lemme and me just enjoying lemmy like never before. I’ve experienced no downtime so far

  • Machefi@lemmy.world
    271·
    1 year ago

    I don’t blame you for this, but the uptime records are incomplete at best. I’ve experienced the site being down (and confirmed with Down for Everyone or Just Me), yet status.lemmy.world showed all systems operational. As I’m writing this, status.lemmy.world is missing most data up to yesterday and dash.lemmy.world shows 16 days uptime.

    I have lots of respect to you for even having these. I also remember status.lemmy.world work mostly fine some time ago. But as of right now, both uptime monitors fail to serve their purpose.

  • perfectra1n@lemmy.worldEnglish
    17·
    1 year ago

    On your Cloudflare account, if there was a change in the CNAME/A record being proxied vs. DNS only, that could cause an issue, as Cloudflare would then strip headers off the request that your Apache/Nginx would be looking for.

    If you enabled HTTP DDoS protection in your Security -> WAF tab (I think that’s where it is) that could do this too. Might be worth disabling.

    Might be worth tailing the webserver logs to see what happens to requests coming in from Cloudflare.

  • BellaDonna@mujico.org
    126·
    1 year ago

    Let me be real. I never noticed outages stopping. It feels like it’s daily, I’m used to it, but I think it happens so often that lemmy.world has lost its growth opportunity, and we alienated the normies. I’m still going to stay on Lemmy, and I believe you’re doing the best you can, but we lost for the time being, the migration to Lemmy from Reddit is stunted.

    • PM_ME_YOUR_ZOD_RUNES@sh.itjust.works
      51·
      1 year ago

      We shouldn’t be trying to grow a single instance. That defeats the whole point of Lemmy. I started on Lemmy world and switched once I got fed up with the constant connection issues. Plus, Lemmy world blocked piracy communities so fuck that. I’m happy that I am able to quickly create an account on another instance.

    • HTTP_404_NotFound@lemmyonline.comEnglish
      12·
      1 year ago

      I never noticed outages stopping

      I am in the same boat. If it were not for these posts, I’d have never noticed lemmy world was down.

      If I post to, or put a comment on something from lemmy world, it will just federate over when it’s back online.

      If someone posts to something on lemmy world, it will eventually federate over my way.

      But, hey, everyone is gonna fuss when they decided to put all of their eggs in one basket and now, that one basket gets targeted. (metaphor for lemmy world.)

  • badcommandorfilename@lemmy.world
    2·
    1 year ago

    I just wanted to say that Lemmy.world has been much more stable for me lately, thanks!

    I know a lot of people are putting in hard work to get here, so I hope you know your effort is being noticed.