The plea is “don’t chitchat with the Maccos worker in the drive through. Just make your order as quickly as possible.”
So many of the articles posted here are about serious political topics. I thought something more light-hearted would be a nice change of pace.
But also: who chats with the person at the drive-through? I cannot imagine wanting to do that. I order on the app as a way to minimise the amount of discussion that has to take place.
Sorry for bringing the mood down, but this story isn’t exactly my idea of ‘light-hearted’:
The woman claimed McDonald’s kitchen workers are under extreme pressure to process drive-thru orders. “We get yelled at and pushed so hard until we beat those times, we sadly can’t have a conversation with any customers,” she stated.
No, you’re completely right, and I almost didn’t write that bit of my message because of it. But I thought that it’s still a unique enough type of content to be worth calling out how it’s different from the usual politics. It was the more surface level of the article that interested me here anyway, because personally even if they’re not getting abused by their employer I’d still think the advice to not chit-chat in the drive-through is good advice.
Probably the same people that stand in queue for 20 minutes but refuse to glace at the menu to figure out what they might want until they’re actively being served and are now holding up the massive line behind them.
End Old man rant.
Most likely, also, they probably hate self checkouts because ‘removes the human element’ where they can chat to a forced corporate hostage that basically has to be polite.
I’m a self-checkout hater, but that’s mostly because I’d rather dump my groceries on the conveyor and zone out while someone else gets paid to do the work. If I do self-checkout, I have to do everything myself and then it complains and I have to get staff to come fix it and it’s all so stressful.
The new Scan and Go option is absolutely brilliant. You just scan the barcode with the app as you put it into your trolley and then pay on your phone, scan a QR code on your way out, and just walk.
Sometimes you get selected for a random spot-check before you can walk out, in which case someone comes over and scans 5 random items before you can go. But even with that it’s so much better than old-school self-checkout.
…as long as they don’t ask 20 questions.
“Please put your bags in the bagging area. Tap yes to continue.”
“This checkout doesn’t accept cash, do you wish to proceed? Tap yes to continue.”
“Please scan your loyalty card. Tap yes to continue.”
“Did you want to pay by Card? Tap yes to continue.”
“Do you need a receipt? Tap yes to continue.”
I know I am paying by card, I don’t need a receipt, I have arms and can carry my groceries without a bag and I don’t have a loyalty card because you ask too many annoying questions at checkout, now shut up and take my money.
Nope, no questions. No bagging area. Cash is not an option because you’re paying on your phone with payment details you’ve saved. Your loyalty card, if you have one, is tied directly to your account and thus automatically “scanned”. Receipts go to your account automatically, no printer.
I am yet to bump into this, where abouts is this around Brisbane?
Huh, I thought it was at most stores these days. But looking at the Woolies website just now, it’s still only a relatively small number. Here’s the complete list of Queensland stores that they say on their website have it:
- Annerley
- Castletown
- Gordonvale
- Indoorroopilly [sic]
- Keperra
- Loganholme (RN)
- Margate
- Noosaville
- Nundah
- Redland Bay
- Robina
- South City Woolloongabba
- Springwood
- West Village
I note that Toowong is not on that list though, and that’s where I regularly shop, so it looks like the list is out of date. The app tells me that you can add to that list:
- Toowong Village
- Fish Lane
- Robina North
Ah right, thanks for the info! Def will give this a try, when I go in to shop in person it’s usual paddo, might brave Toowong to try this out next shop!
Funny enough, the people who do the chatting tend to be old men, at least as someone who’s not from Australia.
Edit: Read another comment that it is indeed old people. Some things don’t change regardless of race or culture, it seems!
Some of us can’t read the menu board from within the queue. Tiny fonts and rapidly changing screens. I prefer to order using the kiosks.
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But also: who chats with the person
People over 55. It’s people over 55
I didn’t even know they were a real person /s
Who’s talking to the workers these days lol. I’m ordering ahead through the app to get the discounts on offer, stack Maccas points to redeem free food and to be in an out of the joint as quick as possible.
Older people, the ones who complain about ordering from the interactive menus.
At a time I was working in a certain resteraunt, I was in the drive thru and a woman did laps of the drive though asking me how to make an account in the app, and then EVERY. STEP. OF. THE. DAMN. ORDERING. PROCESS. she did a lap of the drive through because she was puzzled and had no idea how to place an order. I suggested we could help her at the front counter but she insisted that she was in a hurry and the app was stupid. In the end, it was just a couple of simple menu items, that I could have added to the order manually within seconds. Some people…
Take it up with your manager or union. This isn’t the customers problem, it’s a workplace/KPI issue.
EDIT: When I was there, the RAFFWU Didn’t exist, and no one even cared to join the SDA regardless if they knew they were shit, sleep in the bed you made.
I don’t want to talk to them. I just want them to get things right, first time.
Macca’s business model is all about repeatable patterns, at speed. But paying teenagers minimum wage and trying to get them to care about the customer experience is a race to zero.
I once got the hurry up when receiving my order, as I was checking the accuracy before moving on.
When I pointed out the extra BBQ sauce I ordered was missing, I got an eye roll.
At that point I reminded her I paid for that extra sauce, and rolling her eyes at me demanding it was unacceptable.
I get that they’re overworked and underpaid, but having a sook in the news about chatty customers isn’t going to fix anything.
This goes for all workers with a retail component to their role, especially trade outlets.
That 15 minute that you waste whinging out not being able to find the key rings and then debating which key ring you wish to purchase, before buying othe only one in your price range, and arguing about getting a trade discount, could be better spent processing a $50,000 trade order, or answering the phones that continue to ring while you demand personalised attention.
Seriously, unless you are are in the industry, Trade discounts are reserved for trade customers who’s very existence and livelihood hinges on saving a few dollars here are there on a job. The discounts are never as substantial as you expect and you DO NOT DESERVE THEM.
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