Typical 7 news sensationalism, it was a tech issue on the frontend affecting app and web services. Transactions worked fine, no one was ‘locked out’ of their account.
Last line of the article:
Other services including ATMs, online and in-person payments, including tap and pay, were unaffected…
Pain in the ass, sure. But not as bad as all that.
Mate I literally posted this because I was locked out of the app for 3 hours meaning I could not withdraw money I needed to. It came back up around 6:15, I know because I was checking it every ~10 minutes.
Does CBA not add a virtual card to the phone’s wallet? I don’t need to actually open my bank’s app to make a purchase swiping my phone. I only need to unlock the phone (and you can configure it to make small purchases with the phone locked if you like).
Yeah I believe you, the app wasn’t working for me, either. I was using my card all afternoon with no problems though. Not locked out of anything.
I’ve been running cardless for years at this point. Haven’t seen a wallet in yonks.
Still 100% the news was going for views and harping it up. I liked the byline however, ‘We are very sorry for the inconvenience. Thanks for your patience.’ really encaputaled my feelings of annoyance at the time.
It’s IT, it has to fail occasionally. There’s a story every six months or so of some babk or other shitting the bed.
Long ago I went with mutiple accounts, i run four banks (NAB, Macquarie, Bankwest & Ubank) and can just switch if one is down
I’d suggest redundancy ? At least one other account. It will happen again.
