• cholesterol@lemmy.world
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    7 months ago

    Or that, with no explanation, they were used to classify the LCD as also being in need of replacement.

    The explanation came when GN pressed them: fixing the blemishes meant switching out cases, and switching out cases meant switching LCDs. They actually put that ‘explanation’ in writing.

    • Itsamelemmy@lemmy.zip
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      7 months ago

      Wasn’t it in for stick replacement? Why do they need to fix a microscopic blemish that has nothing to do with the repair?

      • StarPupil@ttrpg.network
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        7 months ago

        GN sent in a unit that would need a stick and main board replacement, because the micro SD slot was also broken. If they say the case etc is also bad, they can just give a new unit and Chuck the old one, thus saving on labor and spending the same amount of money.