I think that calm is really good for IT. We let others out too much of a demand on us and let their anxiety become ours.
In a crisis, security incident, or outage that calm is going to be so beneficial. “We’re going to have a little downtime. The application isn’t ruined. It’s just a little unplanned patch. It’s going to be better because we needed to fix it.”
I know a guy who channels that energy, and it worked really well as making the C-suite types listen to him (more than they typically would listen to an IT dude).
I think that calm is really good for IT. We let others out too much of a demand on us and let their anxiety become ours.
In a crisis, security incident, or outage that calm is going to be so beneficial. “We’re going to have a little downtime. The application isn’t ruined. It’s just a little unplanned patch. It’s going to be better because we needed to fix it.”
I know a guy who channels that energy, and it worked really well as making the C-suite types listen to him (more than they typically would listen to an IT dude).