EDIT: You know, after some time to cool off, Google Authenticator 2FA can still be enabled and isn’t being phased out like the less secure SMS 2FA, so it’s really not the end of the world here. The chance of permanent lockout is avoided, even if the whole Google Prompt system is still wack.
To be fair, customer support is often the way hackers bypass these protections.
That’s true, but if banks can solve this problem, so can Google.
Banks will send you a replacement credit card (eventually) if you lose your card. Google won’t send you a replacement authentication method. It sucks that Google can’t provide something like that.