[…] Parcelforce texted the delivery slot. No delivery. Parcelforce and HP’s tracking systems then claimed I had refused the parcel. I scheduled a redelivery for the next day. Parcelforce then rang me and the agent acknowledged a delivery had not been attempted and that the tracking information was false. It claimed HP had requested that the parcel be returned to sender.
HP. There’s the mistake.
Huge Painintheass
Exactly
Highly Problematic
Yup
Why is HP still out there doing business is beyond me.
What’s even more beyond me is this guy picking HP in the first place.
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I won’t buy hp again myself I had a power supply die during covid because they for no reason made it propriety and claimed to not have any because of covid that whole pc ended up in the dump.
Think I tried to get one for about a year before giving up on it. Any normal pc I could have had back working the same day.
I bought a laptop that came with a broken charger, I could easily test it myself as a friend also had an HP laptop with the same brick (this was before the days of USB C).
I tried to make a warranty claim and they wanted me to send the laptop too and wipe the HDD, the RMA process would take weeks on top of that.
I ended up buying a 3rd party charger, I’m sure their RMA process is overly long and convoluted to deter people from making warranty claims
You could have bought whatever other brand and then buy an adapter for it.
There are like “dell to hp” adapter or stuff like that
a 15in model with 12th gen 1215u, 8gb and 256gb ssd sold last week from multiple u.s. sources (dell direct and hp via walmart) for $250-260 this past week.
399gbp is about 500usd, totally plausible for a ‘sale price’ on a reasonably-spec’d (such as no discrete gpu) 17in model.
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dell is better
latitude e5470
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On a separate note, I still don’t understand how trackpoints on HP laptops work. There’s no scroll button, how the fuck am I supposed to use this piece of shit if I can’t scroll??? The thing that is meant to replace the mouse/trackpad for ease of use and ergonomics literally forces me to use a mouse or a trackpad. This doesn’t make any fucking sense!!!
I bought a bunch of tablets from them years ago when the price was too good … The website was crashing… But they shipped… Sold them for a fair price and made a bundle (they were trying to get rid of them)
This is the best summary I could come up with:
Parcelforce then rang me and the agent acknowledged a delivery had not been attempted and that the tracking information was false.
If you hadn’t attached all the emails from HP and Parcelforce inventing and reinventing the story of your failed delivery, I’d have struggled to believe it.
HP’s terms and conditions state that the contract is formed once the order confirmation is sent.
In 2002 Kodak was forced to honour its contract with more than 2,000 customers after erroneously advertising a £329 camera at £100.
HP’s behaviour sent you on a week-long wild goose chase and unleashed chaos at the Parcelforce depot.
HP ignored my questions about how many customers were affected and why it repeatedly gave you false information.
The original article contains 541 words, the summary contains 120 words. Saved 78%. I’m a bot and I’m open source!
